That’s why giving this area special attention is paramount. Besides a clean and well-lit reception area, making the most of limited space is crucial.
Consider how you intend to work in advance. Working with physical records, for example, requires more space than utilising a digital practice management software (e.g. pododesk) with documentation interface. Depending on your needs, alongside a reception counter, provisions for filing cabinets or storage should be considered. In the Jakob clinic concept, the ‚ROOM corpus‘ sideboard with spacious drawers serves as a storage for physical records.
It's essential to ensure that the reception area is not visible to third parties. You handle personal data and have an obligation to protect it securely from any unauthorised access.
Door width is vital, both in the reception area and throughout the other rooms and corridors of the practice
Ideally, the waiting area should adjoin the reception room. The key principle is to keep distances as short as possible, easing the day-to-day routines for both you and your patients. The arrangement of the waiting area should align with the number of treatment rooms. Keep in mind that a significant portion of your patients may be of an advanced age and might potentially be accompanied.
At the Point of Sale (POS), the aim is to capitalise on your sales opportunities and present an attractive front. Make full use of your waiting area. Patients spend time here and notice many things that can later assist in selling various items like creams, insoles, and more. Optimal sales promotion involves presenting the respective products in a professional manner. This can be achieved ideally through a stand, showcase, visually appealing shelves, or wall displays. Banners, posters, and product descriptions offer patients the chance to actively engage with the products. However, be mindful not to overcrowd the waiting area.
Manage the customer experience in a new dimension. Perfectly organised, secure and private, you can present yourself to your customers with our new, free-standing reception furniture: the ROOM desk Reception Counter. But only the combination of modern wall décor and solid sideboard makes our "Jakob" clinic concept perfect.
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