Modern and efficient: The new RUCK Technical Workshop

Since June 2023, our customers have had new digital possibilities with access to the RUCK After-sales Portal. All after-sales requests, such as product/delivery issues, returns, regular maintenance servicing, repairs, are now submitted and managed online and can be accessed at any time. The After-sales Portal is available seven days a week, around the clock. The result is more flexibility, transparency, and speed: a superior and comprehensive package for customers.

In a second phase, the restructuring and renovation of the RUCK Technical Workshop have now been completed. This occasion was celebrated on 15th March during a launch event attended by the RUCK leadership team, managers, and all after-sales staff.

“We aim to offer every single RUCK customer swift service of the highest quality,” states Managing Director Simeon Ruck, “The newly created space with specialised workstations for each area of activity, streamlined processes, and the state-of-the-art storage tower system provide the ideal conditions for achieving this aim.”

From the initial plans for restructuring the workshop area in March 2021, it has been a long journey that we have navigated step by step. As part of the restructuring, all processes were thoroughly reconsidered and redesigned from scratch to ensure efficient workflows in all areas. This will enable even faster and more effective processing of after-sales requests in the future.

Based on these optimised workflows, the renovation of the technical workshop was planned and executed. After the refurbishment phase, the approximately 40 employees of RUCK After-sales now have completely redesigned workstations with state-of-the-art equipment in all areas – from instrument servicing and handling of customer issues. All workstations have been designed according to ergonomic principles. For example, with height-adjustable and specialised technician workstations with all spare parts within reach, or lifting devices for particularly heavy packages – because only healthy and satisfied employees can ensure excellent service and productivity. Furthermore, the entire workshop area is ESD protected (ESD = electrostatic discharge). This protects the internal components of podiatry drills from damage caused by electrostatic discharge.

The innovative Kardex system, a shelving system with intelligent control, revolutionises the storage management of podiatry drills received for repair or servicing. Inside hides an automatic carousel that rotates vertically around a rail, bringing the stored goods to the operator.

The system spans two floors and allows space-saving storage for up to 950 podiatry drills with direct access according to the "goods-to-person" principle. This means that the after-sales employee can receive the drill directly and without long waiting times, simply by scanning a QR code. The transport is fully automatic through the system. This automation of storage processes contributes to even faster and more secure processing of after-sales orders according to the "First in First Out" principle.

Everything fits together: optimised workflows and processes, an ergonomic and modern work environment, and the introduction of state-of-the-art technologies. In conjunction with the RUCK After-sales Portal, we ensure that we can assist our customers even faster and more reliably with all their concerns.

Another milestone, not only from the customer's perspective but also for all employees in the RUCK After-sales team: "We look forward to supporting you with our newly designed and modern technical workshop – faster, more efficient, and more transparent than ever before," says Achim Erndwein, Head of RUCK After-sales.