Delivery methods

Overview

> Free delivery for orders of £ 200.00 or more.*

> £ 16.50 Standard parcel delivery.

> £ 250.00 Freight forwarder - kerbside delivery.

> £ 500.00 Freight forwarder - door to door delivery.

1. The customer may choose between a door to door delivery or a kerbside delivery. Other than that, the choice of the transport route and service providers is at RUCK's discretion. Items that can only be delivered by freight forwarding are marked accordingly in our catalogues and online shop.

2. Shipping shall be at the expense and risk of the customer. The customer shall bear the transport risk even in the exceptional case that the shipping costs are borne by RUCK.

If RUCK takes over the shipping for the Customer, the following provisions shall apply in addition: The risk of accidental damage or accidental loss of the sold goods shall pass to the customer as soon as the goods have been handed over by RUCK to the transportation service provider, carrier, or post mail provider, that carries out the transport, at the latest, when the goods leave RUCK's premises. If the goods are ready for dispatch and the customer has been notified of readiness for dispatch, but if dispatch or acceptance is delayed for reasons for which the customer is responsible, the risk shall already pass to the customer upon receipt of the notification of readiness for dispatch.

*For shipments of goods up to 31.5 kg, RUCK may charge a flat fee for packaging and shipping of £ 16.50. Within promotional periods, specifically indicated by RUCK, this this flat-fee will not be charged for orders placed via the RUCK UK Online Store. Furthermore, for orders with a net invoice amount of £ 200.00 or more, delivery is free of shipping and packaging costs.
For goods that require to be sent by freight forwarding (e.g. palletised goods) we offer kerbside delivery or door-to-door delivery as alternatives. The costs for a kerbside delivery in the United Kingdom are £ 250.00 and for door to door delivery £ 500.00.
Door to door delivery service (at the aforesaid fee) includes the disposal of packaging and in case of foot care and cosmetic equipment also the installation and instruction. Installation of other products, such as furniture (e.g. RUCK reception counters, RUCK hygiene counters, cosmetic furniture, etc.) or hygiene technology (which regularly requires professional instruction and installation by RUCK or the manufacturer), is not included in the Door to door delivery service.

5. RUCK provides the shipping in customary packaging. Except in the case of the door to door delivery service, RUCK has no obligation to take back any transport packaging or any other packaging materials that has been used in accordance with the applicable legal recycling and waste regulations; the Customer is obliged to dispose of these packaging materials at its own expense.

6. All amounts stated are exclusive of VAT and VAT will be added as far as the underlying services are subject to statutory VAT.